Customer Testimonials in Naperville, IL
As an unexperianced car buyer I was happy with the process. The negotiations were always friendly and the outcome was satisfactory.
No haggle pricing. Good service and follow up from John Unger. Bought a new MDX. Painless process.
Sky was great to work with and he stayed on top of the transaction from start to finish. All good things to say about the whole buying experience. This dealership and staff is a strong 10 Do not hesitate in buying from them. Believe me I am as picky about details when I am purchasing a vehicle. Ron Heintz Happy customer.
We recently purchased a 2023 RDX and we’re highly impressed with the staff at Advantage. Our sales person, John and his colleagues in service and customer support did an outstanding job for us
Purchased a 2020 Tesla Model X on Monday the 5th. Communication with Churchill was fantastic and timely. A whirlwind experience that went smoothly and held no surprises. Thanks to both Churchill and Barry for their friendly assistance. Very satisfied with the outcome and the vehicle. Nice work, gentlemen.
The best customer service from sales to management! I have to say some people should really keep their reviews about the topic. Car buying experience! Some cheap man on here writing about a stolen $500 item that he probably never had! Like who leaves an expensive item in the car? I hate to see someone writing wrong things on reviews especially it seems pretty racist like he’s profiling a manager at the dealership. What is wrong with you? Anyways buy a car from here you won’t be dissatisfied!
Jordan Sullivan was a great salesperson to work with. After talking to a dozen dealerships this month, I can say that Jordan was the most straight-forward and helpful. He let me know once the new Integra was in for a test drive and which allocations were in the pipeline for reserving in a prompt manner. The dealership doesn't have you jump through hoops + imaginary markups on new orders/allocations like other locations do.
Holly was amazing every step of the way on buying a new vehicle that met all of our families expectations. There was a lot to choose from and it didn’t take long to pick one out. Jerry in finance made the final step very seamless. Would highly recommend for all of your purchase and service needs.
James Heath was wonderful, patient & kind. He explained everything & answered all of my questions. Didn’t rush me & didn’t try to get me to buy the car. I would highly recommend this dealership & salesman.
Extremely easy buying process, highly recommend you see Nathan Gonzalez at this Acura dealership. Everything from vehicle presentation to pricing to simple communication through calls or text and emails was great. Will definitely be coming back for future purchases.
James Heath was the face of your dealership. His excellence and professionalism was my inspiration for purchase. James was knowledgeable, no pressure, treated you like a friend. I would highly recommend advantage Acura of Naperville to my friends, and ask for James.
Just purchase a new MDX from Advantage Acura on June 15, 2021. It was the best experience I have ever had in purchasing a new Auto. My salesman Greg Pew made my purchase go as smooth as silk. I would definitely recommend this dealership and Greg. Walter Larsen
We purchased a used 2018 Subaru Forester from Advantage Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this dealer and asking for James.
Abe Crump was great to work with on my purchase of a new RDX. Price they gave me right out front was better than two other dealers after back and forth haggling. Abe and Jerry made car buying easy. These guys are true professionals. It is so nice to work with people that have been at the same dealership for a long time. They build relationships for the long term. Many dealers these days employ aggressive salesmen that generate big sales but leave buyers feeling ripped off After the deal is done. Not Abe and Jerry at Advantage.
Just recently we purchased a new MDX, which we absolutely love. From sales (Micah and levi) to service (Rick - for accessories) department we received by far the best experience ever. We feel great about the choice we made.
Jennifer Alfredo answer all my questions.and gave me 101%focus as a guest i felt at home. With assistance From James h thank y
12/15 I purchase my brand new RDX 2020 Could me any happier if I purchase the 2021. Joe McGinnis , we sat and talk work our numbers decided what was the best way for me to go to purchase the car I wanted. Even When I went home and talk with members of the family. Any questions I had. He called me back ASAP. very patient and thorough threw the purchasing process. I can say he was non pressuring salesman. Joe was always willing to do the extra. A+ in my book
We recently purchased our third vehicle from James Heath. We are very impressed by James’ professionalism and extensive knowledge on cars, which is why we continue to return. My husband even referred a friend to him as well.
MDX in for service before winter. 15+ years of going they have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come first.
On July the 11th 2020 Saturday, I was visiting Naperville from Bloomington where I reside. My MDX 2016 was in need of an oil service and I drove into the dealership around 9AM hoping to be turned away because I did not have an appointment. To my surprise, Service Advisor Rick Pennington processed me in for a oil change despite the tight schedule and had my car ready that afternoon. Thank you Rick for your wonderful and pleasant attitude on that Saturday morning. You made my day Rick George Zacharias
After weeks of shopping and numerous dealerships false ads I found the diamond in the rough that is Continental Acura and Salesperson Kirk Roberts. Continental had the right selection and price and working with Kirk was a pleasure. Save yourself time and aggravation with other dealers and instead go visit Continental Acura and forget all the false ads and promises buy the easy way, don’t forget ask for Kirk Roberts, you won’t be disappointed.
I recently purchased a 2020 RDX. Ernie Alvarez was my Sales Consultant and was a pleasure to work with. He was very helpful and not pushy. Very happy with my vehicle and the dealership! Laurie C.
I had a extended warranty issue repair needed on my Acura and this dealership went out of its way to help me. Very nice experience. Initially I went to another dealer that tried to charge me for the repair.I Highly recommend this dealership for service based on the way the helped me!!!
Went in for a test drive with no intention of leaving with a new car. However, after the test drive I had decided to get an rdx. Left a couple hours later with a new rdx. The entire staff were friendly, knowledgeable and super efficient. I've had the car now for about a month and couldn't be happier.
One of the best customer service experiences ever! Joe McGinnis did and incredible job helping us purchase our new ILX. We can’t be more pleased! We will be telling all our friends about how quick and easy the process was - well done Joe and Continental Acura!
I have been a customer of Continental Acura for 30 years. During that period I have owned or leased 9 different vehicles and my reasons for loyalty to this dealer are simple . . . they are the best! Their personnel always make the extra efforts to fully satisfy the transaction experience as well as servicing the vehicle.
Excellent service for my family and I since 2001! Spectacular service and always willing to deal with us to give us the best price. Thank you!!!
I HAD A SECOND GREAT EXPERIENCE WITH ABE AND HIS STAFF AND THE DEALERSHIP. I BOUGHT A SECOND CAR MDX FROM ABE. THE ENTIRE PROCESS WAS SEAMLESS AND VERY FAST. THANKS BRENDA
I purchased an Acura TLX at Naperville Continental a few weeks ago. Loving my vehicle and the dealership. My sales Rep was Ernie Alvarez and he made the experience pleasant and enjoyable. I highly recommend Ernie-he was so helpful, informed, and an absolute pleasure to deal with. Thank you Ernie!!
The best service of all and Abe the sales man he’s awesome 👏 and I’m really glad he’s there great service and I will always come back to the dealer
Ok, so I hate leaving reviews right away, but with this car buying experience everything was very professional. Loved James Heath in sales and Jerry Burton in financing. Service department has always been great in the past for me. Entire dealership has always been honest and fair. I have never felt good about spending money but I have to say, I do love my new car!!!
Purchased used vette couple weeks ago with assistance from James Heath. If it wasn’t for his professionalism, I probably would have walked out empty handed. Thanks for helping me to buy my dream car!
Staff was friendly and easy to work with. The no pressure sales approach made me feel comforable to ask my questions I returned to the dealership the next day and made my purchase of a 2019 RDX. I brought my vehicle in the following week to the service department for installation of items bought at purchase time and staff made it quick and easy to get things done.
So grateful for the concern and help I received from Joe Ozer in Service Dept. Upon our return from an extended vacation, came home to a dead battery! Jumped my 2013 RDX and immediately drove it up to Continental where Joe was able to get my car in for a battery check and ultimately replaced. If you need great service, ask for Joe Ozer! His knowledge is vast and relayed that information expertly to me. Also, great thanks to Darrin for getting me into my locked car by jogging my memory with the “emergency key”!! And Dave, the Parts Manager, I ...
James was very professional, low key, no pressure sales. He also answered questions in a timely fashion. Jerry was very pleasant and professional to complete the paper work
Just bought my 3rd Acura MDX. I purchased my first from Greg Pew and Sharon at Continental Acura of Naperville, and never forgot the awesome car buying experience they provided, as well as the wonderful car maintenance I received from the service department. So, though I’ve since moved out of state I returned for this purchase and was not disappointed!😊 The MDX is a superior product, and the knowledge, professionalism and personable attention given by Greg and Sharon makes for a great experience!! Thanks again Greg and Sharon!!
Just leased an MDX, our third vehicle transaction at ConAcura. Greg and Sharon were easy to work with as always ... very professional, knowledgeable and courteous. Their low key approach with customers and follow up makes it easy to do business with them. And Jerry provided a smooth and easy closing process.
Thanks for a smooth transfer of my old lease into a new one for an MDX. The experience was simple and uncomplicated leading to a short time to complete. A special thanks to Abe Crump for his excellent advice and helpful assistance in meeting our requests. Rich and Betsy George
I highly recommend Continental Acura. Superb customer service. Greg and Sharon went above and beyond to make my buying experience extremely pleasurable. I have never been to a dealership where they make you feel as part of a family. Jerry, in Finance did his best to get me the interest rate and payment I was comfortable with to finalize the purchase of my vehicle. He took his time and did what he could to help.
Excellent service department! Darrin, Joe Ozer and even Shirley were exceptionally helpful. Even Dave Ozer was a big help.i always bring my Acura to Continental for parts and service.
Just had my Acura TL 2010 timing belt serviced on 8/25/2018. Joe Ozer the service advisor took care of my service. I have to say that he did an impressive task in keeping me updated on the service process. He get 5 stars for his performance. Thank you
My sales rep, Thomas was so very helpful in my purchase of a Certified Used 2015 Acura RDX. This is my first Acura purchase as I have always driven a Honda. Thomas made my buying experience a very pleasant one and I would definitely refer my friends to Continental Acura.
Just bought my 3rd car from Continental Acura. Had a great buying experience with Ernie Alvarez. His follow up and attn to detail reminds me why I continue coming back.
I had bought a 2015 Acura TLX and now in Late March 2018 my wife and I decided we needed more space so we returned to Continental Acura in Naperville to see Tom Trulis are salesman during our previous buying experience. I was very happy to find Tom still there although semi-retired. We had a great buying experience once again and are now the happy owners of a 2018 Acura MDX. I hope Tom is still around in a few years when we get ready to do a deal again and all the personnel we dealt with at the dealership were great. Thanks ...
Greg and Sharon Pew are a great team that respond swiftly and seek to accommodate my needs when shopping for a new(er) car. I have buying cars from Greg and Sharon for over 20 years and I will keep coming back for more. They act with integrity, treat me with respect and go out of their way to make my car buying experience pleasurable. Thank Greg and Sharon!!
Abe our salesman was very down to earth, not pushy at all. Rob the sales manager came over and spoke with us at length about the car and its' history. Felt very safe buying it. Shirley is a longtime friend and set up everything for us. Jerry moved us through the financial aspect thoroughly and quickly as he knew we had plans, he was very respectful of our time. Your dealership is terrific !!
Always warm and have that warm and friendly smile- Shirley Very welcoming and prompt - Robert Consistency in terms of great service, each and every visit - Dan R.
I have used Continental for service for many years. All the employees are knowledgeable and friendly. They treat you like family. Top notch customer service.
Thank you Acura for replacing both of my side mirror glasses on my Acura TL 2010 after 8 years and 92k miles on the odometer. My special thanks to Darrin Kuster who pursued my request to have the deteriorating mirrors.replaced by Acura. John Sillitti was very gracious to honor my alignment coupons 3 days later which I had failed to present at the iniatition of the service process. Thank you again to Darrin and John
I have been a Continental Acura of Naperville customer since 2005 and have purchased 4 new cars during that time from them. Over the years my Acura's have been very reliable, but the personal attention you receive from the service department is what keeps me coming back. The greatest asset of this dealership is their people. Especially Dan Rusmussen and Shirley Defino. Dan is usually my first contact in the service department. Dan greats you in a very professional manner and is always very helpful. When my work is completed I finalize my visit at the cashier's desk. Shirley Defino ...
Fifteen years ago I purchased a Acura TSX at Continental Acura of Naperville. Over the years I have always received excellent treatment from the entire team. Based on the excellent experience I have had there I recently purchased a certified 2017 MDX at Continental. Abe Crump was my salesman and once again the purchasing process went without a hitch. Abe is very knowledgeable and easy to work with. I would definitely recommend Continental Acura of Naperville and Abe Crump.
Fast and friendly service! Dan kept me informed of the work being performed on my vehicle every step of the way! Dan was always very friendly and courteous and made me feel right at home! The cashier, Shirley, is always smiling and very friendly. I always take up to much of her time because she is such a joy to talk talk to!
Outstanding service-plain & simple! Joe Ozer is the consummate professional. He was in contact with me regularly with updates & options. He really stepped-up & delivered on a challenging service visit. Hat's off to Shirley & the rest of the service department for their friendly & fun approach.
Earnie and everyone and Continental was great to work with. They worked with me on my trade ins to make sure I got what I needed out of them. Great experience.
I purchased a car from Continental Acura on 01/18/2018 and James Heath was my salesperson. This was a no pressure experience and even though we negotiated for a few weeks regarding the car price, James was good about contacting me if the dealership was willing to provide better pricing. I have to say I’m happy with my deal and with James. I also tomcommend Jerry Burton, Finance Manager, who processed are paperwork quickly and didn’t prolong the process. Much appreciated.
We did a lot of shopping and comparisons before leasing with Continental Acura of Naperville. My first contact with Continental Acura was several months back with another salesman over the phone. Further, he was recommended by a close relative. Unfortunately, they did not want my business nor did they want to listen. Since we really wanted an Acura I gave them a second chance. Luckily for my wife and I we met Ernie Alvarez. Mr. Alvarez is truly sincere, kind, genuine and has an understanding for people. He never once pressured us in a sale. Ernie listened to our needs ...
Ernie was great to work with! Low key and low pressure, he has a perfect disposition for car sales. The purchase process at Continental Acura was simple straightforward and timely. You have the sense that Ernie as well as everyone at this dealership is focused on unpretentious customer service.
It’s been about 6 weeks since I bought my new TLX for Continental Acura so I’ve had some time w the car and been back to the dealership for a couple of car washes. First, I love the car. It’s a great car and a great value. The Advance package includes all available tech and safety features. The car is comfortable and smooth riding. An especially quiet ride, too. This was my first purchase from Continental Acura, although my previous car was from their Audi dealership. As the review title suggests, I found the purchase experience to be ...
I had bought my second car from Tom Trulis. Tom is very knowledgeable and professional. He went over all the details of the transaction. I would highly recommend using him!
I have visited Continental Acura for the last four years. They always welcome me with a smile, most times by name, even though they are busy. My visits have been preventive maintenance primarily except for a vicious pothole which ate my tire. Thanks to the Tire warranty, I did not pay a cent. They always verify I am satisfied with my service and answer all my questions (even the stupid ones). My father has trained me to be "mechanic wise". This is a great dealer. I highly recommend this dealer to anyone.
Greg at Acura was very knowledgeable, professional, and not pushy. We got a good deal and the staff went out of its' way to explain everything well. Was in and out timely including the financing part. Overall super experience
Cory was the best! Knowledgeable, professional , pleasantly tenacious! Loved working with him and Dealership . Would recommend him to anyone buying a car online or on the lot!
I am from Kansas City and worked with Ernie Alvarez to purchase a used TLX. I highly recommend Ernie! He went above and beyond (came in on his day off) to get everything prepped ahead of time so everything went smooth the day (the only day) I was in town. He had a great balance between giving me honest straight-to-the-point answers and not being pushy. I feel I received a fair price as well. I also felt the car description and pictures online were very accurate - which was very important to me because I was traveling 400 miles to see (...
After many months of searching, I came to own a used Acura MDX 2016 with 29K purchased from a Toyota dealership. Soon after, I contacted Darrin Kuster for his help to learn some of the SUV's features. He put me in touch with Product Specialist Eric MacKenzie who helped me go over the vehicle. Eric being a new employee sought the help of veteran salesman Robert Manuel who was indeed of no help - useless I should say. While Eric was in process of explaining I realized that Robert along with another veteran salesman Ernie Alvarez was gesturing from inside ...
We recently purchased a 2017 RDX from Continental Acura of Naperville. Our salesman was Greg Pew. This is the third Acura we have purchased from Greg at Continental which shows how happy we have been with both Greg and Continental. Greg goes out of his way to make sure that you get the right car for your life style. He takes his time and there is NO pressure. We LOVE our RDX! It drives like a dream and has great safety features.
Love our new RDX! Kirk Roberts did an excellent job showing us the vehicle, arranging a test drive and explaining the different features. Great shopping experience with zero pressure or surprises, we'll definitely go back!
Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. I would definitely recommend Jeff and Acura to people with no hesitations. When we got to the finance office Jerry didn't make us feel pressured into purchasing anything we didn't want but explained everything to us.
I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly has a passion for helping people and making sure vehicle needs are fulfilled 110% . I wholeheartedly will say that Dan is the best service adviser I had ever dealt with in all my years of having my vehicles serviced. Joe Milani was the assistant assigned to clean my vehicle once the servicing was completed. Joe did such a phenomenal job cleaning it, I feel like my car just rolled off the showroom floor again. I could ...
Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my coming into the dealership.
From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my questions & concerns. I bought my first Acura RDX that day. I can't say enough how great it is. I absolutely Love it!! Two days later I brought it in for some add-ons. My service guys were Dan Rusmussen & Chris Papo. What a great team!!
I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight issue I was feeling with the alignment. Darrin listened to my questions and told me to bring the car in at my convenience. I brought the car in after normal service hours (after work!) and because I had a certified pre-owned vehicle, he had me set up with a loaner and I was on my way within 15 minutes. The next day, I was called and told that my car was ready whenever I could ...
I needed to replace a car and was in the market for a low-miles used vehicle. I had a bad experience at a dealer in my neighborhood who told me he had in stock what I had seen online and, once I reached his dealership a couple hours later, he told me that car had actually sold over the past weekend but he had something else I might like. I was NOT happy and left with a bad attitude. After talking with Rob Milani, the used car manager at Continental Acura in Naperville, I felt confident again that there were ...
it was a GREAT experience buying a car at Continental Acura of Naperville. James Heath from sales department was very friendly and answered all my questions I needed to know. I love my new car. Many thanks!
I purchased my Acura in 2011, an MDX, and it still feels and drives like a new car. The service team helps me take care of it and the lifetime free car washes are a fabulous perk!!! Scheduling service appointments is quick and easy, and I appreciate the reminder emails for upcoming service appointments. Continental Acura of Naperville has my business for life. The service department has won my heart. It is always the same familiar faces that greet me, and they go above and beyond to make me feel like I'm their only customer. I don't know how ...
I have been a customer of Continental Acura of Naperville for 7 years and the reason I have been is because of the great people and the great service. Chris Papo has been my main service man (my go to guy) ever since I purchased my first Acura. I have since purchased 2 more Acuras not only because I like the vehicles but because of the great service, support and service personnel making Continental Acura of Naperville my dealership. I like going to a dealership where they know my name and we can talk business and chat about ever day things that ...
We purchased a 2017 MDX from Continental Acura and the entire sales process from start to finish was a superior buying experience. Thanks to our sales consultant Kirk Roberts who made buying our MDX a pleasure. We are extremely happy! Paul and Pat
Whether it is with my quality selection of Acura vehicles to choose from or their award winning service, I can always count on Continental Acura to exceed my expectations. This is especially due to my personal sales consultant, Mr. Greg Pew. I have purchased 5 Acura vehicles within a 20 year time period, and all were done with his help and assistance. I am sincerely being honest when I say, he made everything easier. From the decision making process, to the financial logistics, to setting up my personal settings in preparation for driving my new vehicle off the lot, Greg was much ...
Continental just sold us our 3rd Acura. Can't beat the service from sales and service dept.The ILX is a good ride. Thanks, Tom for all your help.
Unfortunately, car buying has frequently devolved into a non-productive, insulting, degrading, silly and immature win/lose battle over trivialities between buyer and seller. Not so with Greg Pew at Continental Acura in Naperville. Greg (and assistant Sharon) were recommended to me by a friend as being 'honest and reliable'. From my first phone call through the delivery of my new RDX and post-sales follow up, I have been treated with respect and genuine concern. The price was fair, Greg's product knowledge is outstanding, the test drive was helpful and the delivery was timely. This place makes car buying the ...
Amazing to find someone to greet me as I pulled in the door smiling girl asked me if she could give me coffee let me in to my supervisor the work was performed quickly and efficiently love the CD that came with it! Great coffee warm cookies what more can you ask for efficient Quick Service smiling everything you could ask for!
I just purchased another MDX from Abe @ Continental. I had been driving a 2009 MDX with 221,000 miles and no issues, that I also purchased rom Abe. I gave that vehicle to another employee of mine, because it still has many miles left to go and is running beautifully. I love my new MDX and look forward to driving it well over 200,000 miles again. Kudos to the service guys at Continental that always take care of me and my car!
I have never purchased a car before, but I spent 6 months researching all the negotiating tricks and dealerships around the Chicagoland area. Ultimately, I decided an Acura ILX would be a greater first car for my new career. I contacted Abe Crump at Continental Acura and, once I found the perfect ILX, he led me through the process. I am glad I read up on car dealers beforehand, but I am even happier that I did not have to use what I learned because the folks at Continental Acura make the car buying experience hassle free and straightforward. Thank you ...
Hands, down, this was the easiest car purchase in all the cars I have ever bought. Joe was attentive to my wants as a consumer, streamlined the process so I didn't spend unnecessary amounts of time, and his follow-up after the sale has been a great added bonus. Definitely the exact opposite of a pushy car salesman. Have already recommended him to others who have subsequently purchased vehicles though him.
I called to make an appointment for my 20 old daughter,she needed service on her older tsx.I was a little worried because it was her first time to take her car in by herself.When I called I spoke with the service manager Darrin Kuster.He put me at ease right away,very professional!When she got there she spoke with Chris Papo and he was great great.He told her everything he was going to check on the car and that is exactly what he did.When she was waiting for her car to get done she went ...
I am soo GLAD that I am back into an Acura. I absolutely LOVE this car. I can't thank Mark, Jeff, and Jerry enough for helping me thru the process.
